Refund policy

We want you to love your Luna pieces.
If something isn’t right, please contact us within 7 days of receiving your parcel so we can assist.

Eligibility for Returns

To qualify for a return or exchange:

Items must be unused, unworn, unwashed, and in original condition
All tags, labels, sanitary stickers (if applicable) must be intact
Items must be returned in original packaging

Any items showing signs of wear, washing, makeup marks, deodorant stains, or damage will not be accepted.

Exchanges

Exchanges are only permitted within 7 days of delivery
Exchanges are subject to stock availability
Exchanges must be for the same item or same value
Exchanges across different ranges or for items of a different price are not guaranteed

Limited edition, sale items, or discontinued ranges are not eligible for exchange.

Store Credit

Store credit may be offered at Luna Active’s discretion
Store credit is issued as a voucher for the value paid and is valid for future purchases
Store credit is not guaranteed, especially for:

Limited edition items
Discontinued ranges
Sale items
Gifted items purchased outside the return window

Refunds

Refunds are only processed for faulty or incorrect items
Shipping fees are non-refundable
Refunds will be issued to the original payment method

Shipping Costs

Customers are responsible for all return and exchange shipping costs
Free shipping (if offered) applies one way only
If an incorrect or faulty item is sent, Luna Active will cover return shipping
If a faulty or incorrect item has been worn, a return or exchange cannot be processed

Colour & Product Appearance

Please note that colours may vary slightly due to lighting, screen settings, or production batches.
Luna Active cannot offer refunds or returns based on minor colour variations between product images and received items.